Hi, for the sake for simplicity, I'm going to write out my issues/what I tried in bullet points rather than full sentences… Turned on RAE, I see rae logo on the screen, cannot scan QR code According to https://docs-beta.luxonis.com/deploy/troubleshooting/common-issues that means that the agent is not running Tried connecting to the RAE's wifi hotspot… I was able to connect to it, but it randomly decides to kick me out after like a minute after trying to follow https://docs-beta.luxonis.com/deploy/connect-device/rae I connect the RAE over the USB, and I am able to connect to it over SSH I follow the rest of https://docs-beta.luxonis.com/deploy/connect-device/rae to set up the wpa supplicant I reboot RAE Still nothing I try doing ping google.com, and it says ping: bad address 'google.com' I try following one of the answers in this post: https://discuss.luxonis.com/d/2236-rae-connecting-without-robothub , which seems to have slightly different instructions Still doesn't work, cannot ping google I run robothub-ctl status, and I see that the version number I have seems to be lower than the one in the official documentation I try connecting my RAE via the web UI shown… it says that it was able to add the robot, but it doesn't show up in RobotHub, probably because my RAE still isn't connected to the Internet So yeah, that's a summary of my issue so far. I got my RAE two days ago, so I'm not sure if I just got a bad batch.

And now my RAE won't shut down… first time this has happened. I was able to shut it down before. Can't seem to force shut it down either. It's stuck on the Shutting down screen.

Nevermind about the shutting down problem… turns out that I can force shut it down.

What do you get when you use ifconfig? Do you have a valid connection to your wifi router?

FloIgnition Yes, I have a valid connection to my wifi router… in fact, I tried connecting my RAE in two different places: first at a makerspace and then at my home. My RAE doesn't seem to connect to the Internet at either of those two places. Anyway, for what happens when I use ifconfig, I get this (connected over USB): br0 Link encap:Ethernet HWaddr 0E:08:3B:A6:6A:73 inet addr:192.168.197.55 Bcast:192.168.197.63 Mask:255.255.255.240 inet6 addr: fe80::c08:3bff:fea6:6a73/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:383 errors:0 dropped:0 overruns:0 frame:0 TX packets:79 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:96209 (93.9 KiB) TX bytes:9173 (8.9 KiB) if(window.hljsLoader && !document.currentScript.parentNode.hasAttribute('data-s9e-livepreview-onupdate')) { window.hljsLoader.highlightBlocks(document.currentScript.parentNode); } docker0 Link encap:Ethernet HWaddr 02:42:C8:14:6C:64 inet addr:172.17.0.1 Bcast:172.17.255.255 Mask:255.255.0.0 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) if(window.hljsLoader && !document.currentScript.parentNode.hasAttribute('data-s9e-livepreview-onupdate')) { window.hljsLoader.highlightBlocks(document.currentScript.parentNode); } lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:65536 Metric:1 RX packets:304 errors:0 dropped:0 overruns:0 frame:0 TX packets:304 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:26990 (26.3 KiB) TX bytes:26990 (26.3 KiB) if(window.hljsLoader && !document.currentScript.parentNode.hasAttribute('data-s9e-livepreview-onupdate')) { window.hljsLoader.highlightBlocks(document.currentScript.parentNode); } usb0 Link encap:Ethernet HWaddr 7A:A2:39:06:CC:B9 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:0 (0.0 B) if(window.hljsLoader && !document.currentScript.parentNode.hasAttribute('data-s9e-livepreview-onupdate')) { window.hljsLoader.highlightBlocks(document.currentScript.parentNode); } usb1 Link encap:Ethernet HWaddr 8E:CF:83😃2:FE:77 inet6 addr: fe80::8ccf:83ff:fed2:fe77/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:383 errors:0 dropped:0 overruns:0 frame:0 TX packets:90 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:96209 (93.9 KiB) TX bytes:14066 (13.7 KiB) if(window.hljsLoader && !document.currentScript.parentNode.hasAttribute('data-s9e-livepreview-onupdate')) { window.hljsLoader.highlightBlocks(document.currentScript.parentNode); } wlp1s0 Link encap:Ethernet HWaddr F4:26:79:03:3D:6A inet6 addr: fe80::f626:79ff:fe03:3d6a/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:23 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:0 (0.0 B) TX bytes:4327 (4.2 KiB) if(window.hljsLoader && !document.currentScript.parentNode.hasAttribute('data-s9e-livepreview-onupdate')) { window.hljsLoader.highlightBlocks(document.currentScript.parentNode); }

Oh wow, the formatting got weird… probably wasn't the best way to paste that

I found that if i went to my routers/wifi interface i'd see the Rae connect for a few seconds, usually only a burst of a about 40kb of traffic, then go silent. If I assigned it a static IP (whatever it connected with originally) it would connect. I repeat this everytime I factory reset the Rae. I have no idea why this works, This is on a Ubiquiti network with the 2.4/5ghz broadcasting under a single SSID.

KevinChow your wifi does not have an IP address. I have to run the manual ip command ever reboot. This device has the worst documentation and support I have seen.

I am running into a similar issue. I just got my RAE yesterday and had to do the wpa_supplicant steps to get it to connect because I have special chars in my SSID. I was able to get it connected after a lot of troubleshooting and then I ran robothub-ctl connect to try and force a manual connection, but I kept getting "team not found" errors in the RobotHub portal. I tried rebooting the robot and now it lost its WiFi connection…

RAE cannot connect to RobotHub (or the Internet in general)

AlbertoFassio

I have similar problem. I have connected RAE trough SSH, but following your instructions to enable WIFI connection to Internet for RAE, I cannot set up the driver wlp1s0. "wlp1s0: Failed to initialize driver interface" after "pa_supplicant -B -i wlp1s0 -c /etc/wpa_supplicant.conf" line command and after "systemctl stop hostapd".

Retried n times all the times resetting RAE to factory settings.

Can you help me?

Mike

Seems like you guys need to do a hard or soft reset … then upgrade to the latest FW v1.13 … then follow these steps … it should get you up and running at least … let me know how you go.

https://discuss.luxonis.com/d/2328-newbee-quick-starter-to-get-code

AlbertoFassio

Updated to 1.13 after some tricks connected to Internet but if I reboot I loose Internet comnnection and when I tried to connect to robothub same as @esimkowitz

Mike

AlbertoFassio … Did you do a hardware reset ? … and only use the QR code to connect to RobotHub ? … Or did you manually change wifi settings ?

jakaskerl

Hi AlbertoFassio
Please don't mix and match manual config and official RH steps. As Mike said, try connecting using QR only.
Also please use FW 1.12, since 1.13 is still in development and has some bugs. We will make release versions more obvious in the future.

Complete instructions are also being created and will be added to the docs.

Thanks,
Jaka

AlbertoFassio

I did hw e soft reset and I changed the fw to 1.13.

The problems are two:

1) I have to do rfkill twice to connect to local network with wpa_supplicant otherwise It does not work. Then if I reboot the ip address is lost and I have to redo the procedure

2)After internet connection if I launch robothub cloud connect, I receive teamnotexistent

AlbertoFassio

Is it so difficult to provide a page with complete and updated instruction?

KevinChow

It's been a while, but just as an update, I actually contacted the Luxonis team directly, and what ended up happening is that they had me send back the RAE I had back to them (apparently it was defective or something), and they sent me back a new one. The QR code connection thing works now, although there are some other weird things going on in RobotHub that I may or may not make a post about, depending on whether they end up resolving themselves.

DiMa

I have the same issues, just got a replacement rae - and the same issues prevail. It is really frustrating, especially seeing that almost a month later there is neither better documentation, nor solutions to the existing problems, nor apparently new software…

Very frustrating experience so far, especially since most of us aren't excatly total newbies. >60% of the rae forum topics are people not being able to connect to or from the device…

jfey60

I have more or less the same issues. Highly frustrating. I could connect once using the hub. I even saw a video in the browser. Once. After adding the default app nothing worked. After rebooting i only see the rae logo. Reset did not help. I can ssh into the thing but what to do then?

I deleted the content of /data (which according to the 2 half sentences covering Reset in the docs is one step) but this did not help. How can i revert back to initial state?

Docs are not worthy in my opinion. No info about the next steps.

What about a script, which enforces the system setup to a defined state using Ansible or whatever.

For now the rae still collects dust and i do not want to waste any more time. Bad.

I am obviously not alone. This product seems to underwhelm a lot of customers.

Mike

jfey60 …

I have found when Rae gets into a state doing a hard reset gets things back up and running - push and hold the reset button … you need to start from the beginning though afterwards … also pays to ensure you are running v1.12 FW

jfey60

Mike As mentioned above, the (hard)reset did not improve the situation. I tried this many times. I am stranded. Is there any information somewhere about the semantics of those LEDs, I see green, blue at times.

So obviously the hard reset is not a factory reset.

DaniloPejovic

Hey,
Sorry for the inconvenience. If you want to do "hard" reset as far as Robothub is concerned try these commands:

systemctl stop robothub-tunnel systemctl stop robothub-agent rm -rf /home/robothub mkdir /home/robothub systemctl start robothub-tunnel systemctl start robothub-agent
and then reboot the device. That should remove any info about RH from device and you would need to connect it again - which seems like what you want (could be useful to delete robots from RH browser too). RH agent should then create (if it doesnt exist already) following file that looks like this:

root@keembay:~# cat /etc/wpa_supplicant.conf 

ctrl_interface=/var/run/wpa_supplicant
ctrl_interface_group=root
network={
    ssid="your ssid"
    psk="your password"
}

Blue leds mean it is connecting, while green/red leds during that process will give feedback on results. Let me know if this helps you revert to original state. If you still have issues running the default app can you print me the feedback from this command (after you start the app and you see no results, you can increase the number if nothing appears in logs but it should be enough):

robothub-ctl logs -l 200

IvoGermann

Thanks, as I have similar problems I followed these steps after I made a factory reset and was back to where the device would not connect to RH but just show 'rae' in the display. The firmware after factory reset was 1.14.
After the reboot (I guess that means switching off with double-click and back on with single-click on the main button) the device was not showing in the display that it was connected to RH, nor went any lights on. I first had to manually connect it to the WIFI. Then I opened the browser and checked the agent's page (IP:9010) which worked. From there I connected the device to RH. A bit of a back door but it worked :-).
Ok, checking the perception apps showed:
- RaeStarterApp crashes with 'No module named 'robothub'
- RaeDefaultApp doesn't start. Actually it shows 'Initializing' and then stops right away.
From my many tests the not working apps are connected to firmware 1.14 - with 1.12 they work.

Here is the output from 'robothub-ctl logs -l 200':

Last login: Thu Dec 28 14:27:23 2023 from 192.168.197.54

root@rae:~# robothub-ctl logs -l 200

362 14:15:43 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "running"

362 14:15:45 W user/agent : app[7174b9ee-537d-4f8e-806c-79ce39b8b85d] status updated from "running" => "running"

362 14:15:45 I user/agent/apps : local sync (db -> containers) - cleanup of old containers...

362 14:15:45 I user/agent/apps : local sync (db -> containers) - done

362 14:16:21 I user/agent/hub-connection : received see_you

362 14:16:28 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "starting"

362 14:16:30 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "starting" => "running"

362 14:16:31 I root/agent : I am alive ...

362 14:16:37 I user/agent : I am alive ...

362 14:16:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:16:39 I user/agent/apps : sync from server

362 14:16:41 I user/agent/apps : sync from server - done, will trigger local sync

362 14:16:41 I user/agent/apps : local sync (db -> containers) - assigning devices to apps...

362 14:16:41 I user/agent/apps : local sync (db -> containers) - assigning orphan devices to builtin apps...

{

"device": []

}

362 14:16:41 I user/agent/apps : local sync (db -> containers) | storedApps = 2 | containers = 2

362 14:16:41 I user/agent/apps : local sync (db -> containers) - ensure stored containers...

362 14:16:42 I stream-handler : I am alive ...

362 14:16:43 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "running"

362 14:16:46 W user/agent : app[7174b9ee-537d-4f8e-806c-79ce39b8b85d] status updated from "running" => "running"

362 14:16:46 I user/agent/apps : local sync (db -> containers) - cleanup of old containers...

362 14:16:46 I user/agent/apps : local sync (db -> containers) - done

362 14:17:00 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "starting"

362 14:17:01 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "starting" => "running"

362 14:17:21 I user/agent/hub-connection : received see_you

362 14:17:31 I user/agent/apps : sync from server

362 14:17:31 I root/agent : I am alive ...

362 14:17:31 I user/agent/appsBuilds : [appId = 58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] downloading and building ...

362 14:17:33 I user/agent : pulling image 'ghcr.io/luxonis/rae-default-app:2023.214.1100-rvc3'

362 14:17:37 I user/agent : I am alive ...

362 14:17:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:17:42 I stream-handler : I am alive ...

362 14:18:21 I user/agent/hub-connection : received see_you

362 14:18:31 I root/agent : I am alive ...

362 14:18:37 I user/agent : I am alive ...

362 14:18:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:18:42 I stream-handler : I am alive ...

362 14:19:21 I user/agent/hub-connection : received see_you

362 14:19:31 I root/agent : I am alive ...

362 14:19:37 I user/agent : I am alive ...

362 14:19:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:19:42 I stream-handler : I am alive ...

362 14:20:21 I user/agent/hub-connection : received see_you

362 14:20:27 I user/agent : image has been successfully pulled 'ghcr.io/luxonis/rae-default-app:2023.214.1100-rvc3'

362 14:20:27 I user/agent/appsBuilds : [appId = 58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] downloaded and built

362 14:20:27 I user/agent/apps : sync from server - done, will trigger local sync

362 14:20:27 I user/agent/apps : local sync (db -> containers) - assigning devices to apps...

362 14:20:27 I user/agent/apps : local sync (db -> containers) - assigning orphan devices to builtin apps...

{

"device": []

}

362 14:20:28 I user/agent/apps : local sync (db -> containers) | storedApps = 3 | containers = 2

362 14:20:28 I user/agent/apps : local sync (db -> containers) - ensure stored containers...

362 14:20:29 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "running"

362 14:20:29 I user/agent/apps : creating container for new app (58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f)

362 14:20:31 I root/agent : I am alive ...

362 14:20:33 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "stopped" => "starting"

362 14:20:35 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:20:37 W user/agent : app[7174b9ee-537d-4f8e-806c-79ce39b8b85d] status updated from "running" => "running"

362 14:20:37 I user/agent/apps : local sync (db -> containers) - cleanup of old containers...

362 14:20:37 I user/agent : I am alive ...

362 14:20:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:20:37 I user/agent/apps : local sync (db -> containers) - done

362 14:20:38 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:20:40 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:20:41 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:20:42 I stream-handler : I am alive ...

362 14:20:42 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:20:44 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:20:44 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:20:46 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:20:47 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:20:49 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "starting"

362 14:20:50 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "starting" => "running"

362 14:21:21 I user/agent/hub-connection : received see_you

362 14:21:22 I user/agent/apps : sync from server

362 14:21:23 I user/agent/apps : sync from server - done, will trigger local sync

362 14:21:23 I user/agent/apps : local sync (db -> containers) - assigning devices to apps...

362 14:21:23 I user/agent/oak-discovery : unassign device [58B28016838860C5]

362 14:21:23 I user/agent/apps : local sync (db -> containers) - assigning orphan devices to builtin apps...

{

"device": [

"58B28016838860C5"

]

}

362 14:21:24 I user/agent/apps : local sync (db -> containers) | storedApps = 3 | containers = 3

362 14:21:24 I user/agent/apps : local sync (db -> containers) - ensure stored containers...

362 14:21:25 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "running"

362 14:21:27 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "running"

362 14:21:29 W user/agent : app[7174b9ee-537d-4f8e-806c-79ce39b8b85d] status updated from "running" => "running"

362 14:21:29 I user/agent/apps : local sync (db -> containers) - cleanup of old containers...

362 14:21:29 I user/agent/apps : local sync (db -> containers) - done

362 14:21:31 I root/agent : I am alive ...

362 14:21:32 I user/agent/apps : sync from server

362 14:21:34 I user/agent/apps : sync from server - done, will trigger local sync

362 14:21:34 I user/agent/apps : local sync (db -> containers) - assigning devices to apps...

362 14:21:34 I user/agent/apps : local sync (db -> containers) - assigning orphan devices to builtin apps...

{

"device": []

}

362 14:21:34 I user/agent/apps : local sync (db -> containers) | storedApps = 3 | containers = 3

362 14:21:34 I user/agent/apps : local sync (db -> containers) - ensure stored containers...

362 14:21:36 W user/agent : app[607a1716-2eac-4aaf-8723-8a0aef094c55] status updated from "running" => "running"

362 14:21:37 I user/agent : I am alive ...

362 14:21:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:21:37 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "running"

362 14:21:39 W user/agent : app[7174b9ee-537d-4f8e-806c-79ce39b8b85d] status updated from "running" => "running"

362 14:21:39 I user/agent/apps : local sync (db -> containers) - cleanup of old containers...

362 14:21:39 I user/agent/apps : local sync (db -> containers) - done

362 14:21:42 I stream-handler : I am alive ...

362 14:21:46 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:21:47 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:21:49 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:21:49 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:21:51 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:21:51 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:21:53 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:21:54 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:05 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:06 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:08 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:09 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:11 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:12 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:14 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:14 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:21 I user/agent/hub-connection : received see_you

362 14:22:30 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:30 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:31 I root/agent : I am alive ...

362 14:22:32 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:33 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:35 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:35 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:37 I user/agent : I am alive ...

362 14:22:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:22:38 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:40 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:42 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:42 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:42 I stream-handler : I am alive ...

362 14:22:44 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:44 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:22:46 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:22:47 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:23:08 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:23:09 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:23:11 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:23:12 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:23:14 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:23:14 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:23:16 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:23:17 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:23:21 I user/agent/hub-connection : received see_you

362 14:23:31 I root/agent : I am alive ...

362 14:23:37 I user/agent : I am alive ...

362 14:23:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:23:42 I stream-handler : I am alive ...

362 14:24:12 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:24:21 I user/agent/hub-connection : received see_you

362 14:24:22 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:24:24 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:24:25 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:24:27 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:24:27 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:24:29 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:24:30 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:24:31 I root/agent : I am alive ...

362 14:24:37 I user/agent : I am alive ...

362 14:24:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:24:42 I stream-handler : I am alive ...

362 14:25:12 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:25:13 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:25:15 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:25:15 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:25:17 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:25:18 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:25:20 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "running" => "starting"

362 14:25:20 W user/agent : app[58d4d7d1-04ba-46f4-bdc7-9df1c9295d4f] status updated from "starting" => "running"

362 14:25:21 I user/agent/hub-connection : received see_you

362 14:25:31 I root/agent : I am alive ...

362 14:25:37 I user/agent : I am alive ...

362 14:25:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:25:42 I stream-handler : I am alive ...

362 14:26:21 I user/agent/hub-connection : received see_you

362 14:26:31 I root/agent : I am alive ...

362 14:26:37 I user/agent : I am alive ...

362 14:26:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:26:42 I stream-handler : I am alive ...

362 14:27:21 I user/agent/hub-connection : received see_you

362 14:27:31 I root/agent : I am alive ...

362 14:27:37 I user/agent : I am alive ...

362 14:27:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:27:42 I stream-handler : I am alive ...

362 14:28:21 I user/agent/hub-connection : received see_you

362 14:28:31 I root/agent : I am alive ...

362 14:28:37 I user/agent : I am alive ...

362 14:28:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

362 14:28:40 I user/agent : memory stats || heapT = 129339392, heapU = 127105120, ext = 5706685, buf = 3395834, rss = 407719936

362 14:28:40 I user/agent : resource usage || uCPU = 92139042, sysCPU = 31848563, maxRSS(kB) = 432828, fsR = 44800, fsW = 801152, ipcS = 0, ipcR = 0, volCtxSw = 79975, invCtxSw = 11892

362 14:28:42 I stream-handler/streaming : Streaming stats:

362 14:28:42 I stream-handler/streaming : ... no streams available

362 14:28:42 I stream-handler : I am alive ...

362 14:29:21 I user/agent/hub-connection : received see_you

362 14:29:31 I root/agent : I am alive ...

362 14:29:37 I user/agent : I am alive ...

362 14:29:37 I user/agent : db stats!

{

"cache_size": [

{

  "cache_size": -16000

}

"freelist_count": [

{

  "freelist_count": 2

}

"page_count": [

{

  "page_count": 27

}

]

}

Sorry for the bad format it is just a Putty dump. Thanks for any hint.

DaniloPejovic

The firmware after factory reset was 1.14.

Factory reset should not revert the robot to 1.14 as that is very unstable version - factory reset should revert it back to 1.12. That is very unusual issue - I will try to figure out how factory reset updates to wrong version. I would suggest using 1.12 FW version for now.

IvoGermann

Ok, very well - 1.12 works very good actually. But there remains the other problem: When I switch off/on the device and again log into RH then RH automatically updates the device back to 1.14. How can I turn of the automatic firmware update in RH?

DaniloPejovic

Device should not automatically update via RH. I will check with rest of the team why that is happening.

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