RAE cannot connect to RobotHub (or the Internet in general)

KevinChow · Sep 30, 2023

Hi, for the sake for simplicity, I'm going to write out my issues/what I tried in bullet points rather than full sentences…

Turned on RAE, I see rae logo on the screen, cannot scan QR code
According to https://docs-beta.luxonis.com/deploy/troubleshooting/common-issues that means that the agent is not running
Tried connecting to the RAE's wifi hotspot… I was able to connect to it, but it randomly decides to kick me out after like a minute after trying to follow https://docs-beta.luxonis.com/deploy/connect-device/rae
I connect the RAE over the USB, and I am able to connect to it over SSH
I follow the rest of https://docs-beta.luxonis.com/deploy/connect-device/rae to set up the wpa supplicant
I reboot RAE
Still nothing
I try doing ping google.com, and it says ping: bad address 'google.com'
I try following one of the answers in this post: https://discuss.luxonis.com/d/2236-rae-connecting-without-robothub, which seems to have slightly different instructions
Still doesn't work, cannot ping google
I run robothub-ctl status, and I see that the version number I have seems to be lower than the one in the official documentation
I try connecting my RAE via the web UI shown… it says that it was able to add the robot, but it doesn't show up in RobotHub, probably because my RAE still isn't connected to the Internet

So yeah, that's a summary of my issue so far. I got my RAE two days ago, so I'm not sure if I just got a bad batch.

KevinChow · Sep 30, 2023

And now my RAE won't shut down… first time this has happened. I was able to shut it down before. Can't seem to force shut it down either. It's stuck on the Shutting down screen.

KevinChow · Sep 30, 2023

Nevermind about the shutting down problem… turns out that I can force shut it down.

jakaskerl · Sep 30, 2023

cc @StepanKroupa

FloIgnition · Sep 30, 2023

What do you get when you use ifconfig? Do you have a valid connection to your wifi router?

KevinChow · Oct 4, 2023

FloIgnition

Yes, I have a valid connection to my wifi router… in fact, I tried connecting my RAE in two different places: first at a makerspace and then at my home. My RAE doesn't seem to connect to the Internet at either of those two places.

Anyway, for what happens when I use ifconfig, I get this (connected over USB):

br0 Link encap:Ethernet HWaddr 0E:08:3B:A6:6A:73

      inet addr:192.168.197.55  Bcast:192.168.197.63  Mask:255.255.255.240

      inet6 addr: fe80::c08:3bff:fea6:6a73/64 Scope:Link

      UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1

      RX packets:383 errors:0 dropped:0 overruns:0 frame:0

      TX packets:79 errors:0 dropped:0 overruns:0 carrier:0

      collisions:0 txqueuelen:1000

      RX bytes:96209 (93.9 KiB)  TX bytes:9173 (8.9 KiB)

docker0 Link encap:Ethernet HWaddr 02:42:C8:14:6C:64

      inet addr:172.17.0.1  Bcast:172.17.255.255  Mask:255.255.0.0

      UP BROADCAST MULTICAST  MTU:1500  Metric:1

      RX packets:0 errors:0 dropped:0 overruns:0 frame:0

      TX packets:0 errors:0 dropped:0 overruns:0 carrier:0

      collisions:0 txqueuelen:0

      RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

lo Link encap:Local Loopback

      inet addr:127.0.0.1  Mask:255.0.0.0

      inet6 addr: ::1/128 Scope:Host

      UP LOOPBACK RUNNING  MTU:65536  Metric:1

      RX packets:304 errors:0 dropped:0 overruns:0 frame:0

      TX packets:304 errors:0 dropped:0 overruns:0 carrier:0

      collisions:0 txqueuelen:1000

      RX bytes:26990 (26.3 KiB)  TX bytes:26990 (26.3 KiB)

usb0 Link encap:Ethernet HWaddr 7A:A2:39:06:CC:B9

      UP BROADCAST MULTICAST  MTU:1500  Metric:1

      RX packets:0 errors:0 dropped:0 overruns:0 frame:0

      TX packets:0 errors:0 dropped:0 overruns:0 carrier:0

      collisions:0 txqueuelen:1000

      RX bytes:0 (0.0 B)  TX bytes:0 (0.0 B)

usb1 Link encap:Ethernet HWaddr 8E:CF:832:FE:77

      inet6 addr: fe80::8ccf:83ff:fed2:fe77/64 Scope:Link

      UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1

      RX packets:383 errors:0 dropped:0 overruns:0 frame:0

      TX packets:90 errors:0 dropped:0 overruns:0 carrier:0

      collisions:0 txqueuelen:1000

      RX bytes:96209 (93.9 KiB)  TX bytes:14066 (13.7 KiB)

wlp1s0 Link encap:Ethernet HWaddr F4:26:79:03:3D:6A

      inet6 addr: fe80::f626:79ff:fe03:3d6a/64 Scope:Link

      UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1

      RX packets:0 errors:0 dropped:0 overruns:0 frame:0

      TX packets:23 errors:0 dropped:0 overruns:0 carrier:0

      collisions:0 txqueuelen:1000

      RX bytes:0 (0.0 B)  TX bytes:4327 (4.2 KiB)

KevinChow · Oct 4, 2023

Oh wow, the formatting got weird… probably wasn't the best way to paste that

ral · Oct 4, 2023

I found that if i went to my routers/wifi interface i'd see the Rae connect for a few seconds, usually only a burst of a about 40kb of traffic, then go silent. If I assigned it a static IP (whatever it connected with originally) it would connect. I repeat this everytime I factory reset the Rae. I have no idea why this works, This is on a Ubiquiti network with the 2.4/5ghz broadcasting under a single SSID.

FloIgnition · Oct 7, 2023

KevinChow your wifi does not have an IP address. I have to run the manual ip command ever reboot. This device has the worst documentation and support I have seen.

Eesimkowitz · Oct 18, 2023

I am running into a similar issue. I just got my RAE yesterday and had to do the wpa_supplicant steps to get it to connect because I have special chars in my SSID. I was able to get it connected after a lot of troubleshooting and then I ran robothub-ctl connect to try and force a manual connection, but I kept getting "team not found" errors in the RobotHub portal. I tried rebooting the robot and now it lost its WiFi connection…

AlbertoFassio · Oct 19, 2023

I have similar problem. I have connected RAE trough SSH, but following your instructions to enable WIFI connection to Internet for RAE, I cannot set up the driver wlp1s0. "wlp1s0: Failed to initialize driver interface" after "pa_supplicant -B -i wlp1s0 -c /etc/wpa_supplicant.conf" line command and after "systemctl stop hostapd".

Retried n times all the times resetting RAE to factory settings.

Can you help me?

Mike · Oct 19, 2023

Seems like you guys need to do a hard or soft reset … then upgrade to the latest FW v1.13 … then follow these steps … it should get you up and running at least … let me know how you go.

https://discuss.luxonis.com/d/2328-newbee-quick-starter-to-get-code

AlbertoFassio · Oct 21, 2023

HI

Updated to 1.13 after some tricks connected to Internet but if I reboot I loose Internet comnnection and when I tried to connect to robothub same as @esimkowitz

Mike · Oct 21, 2023

AlbertoFassio … Did you do a hardware reset ? … and only use the QR code to connect to RobotHub ? … Or did you manually change wifi settings ?

AlbertoFassio · Oct 22, 2023

I did hw e soft reset and I changed the fw to 1.13.

The problems are two:

1) I have to do rfkill twice to connect to local network with wpa_supplicant otherwise It does not work. Then if I reboot the ip address is lost and I have to redo the procedure

2)After internet connection if I launch robothub cloud connect, I receive teamnotexistent

AlbertoFassio · Oct 22, 2023

Is it so difficult to provide a page with complete and updated instruction?

jakaskerl · Oct 23, 2023

Hi AlbertoFassio
Please don't mix and match manual config and official RH steps. As Mike said, try connecting using QR only.
Also please use FW 1.12, since 1.13 is still in development and has some bugs. We will make release versions more obvious in the future.

Complete instructions are also being created and will be added to the docs.

Thanks,
Jaka

KevinChow · Nov 3, 2023

It's been a while, but just as an update, I actually contacted the Luxonis team directly, and what ended up happening is that they had me send back the RAE I had back to them (apparently it was defective or something), and they sent me back a new one. The QR code connection thing works now, although there are some other weird things going on in RobotHub that I may or may not make a post about, depending on whether they end up resolving themselves.

DDiMa · Nov 12, 2023

I have the same issues, just got a replacement rae - and the same issues prevail. It is really frustrating, especially seeing that almost a month later there is neither better documentation, nor solutions to the existing problems, nor apparently new software…

Very frustrating experience so far, especially since most of us aren't excatly total newbies. >60% of the rae forum topics are people not being able to connect to or from the device…

jfey60 · Dec 23, 2023

I have more or less the same issues. Highly frustrating. I could connect once using the hub. I even saw a video in the browser. Once. After adding the default app nothing worked. After rebooting i only see the rae logo. Reset did not help. I can ssh into the thing but what to do then?

I deleted the content of /data (which according to the 2 half sentences covering Reset in the docs is one step) but this did not help. How can i revert back to initial state?

Docs are not worthy in my opinion. No info about the next steps.

What about a script, which enforces the system setup to a defined state using Ansible or whatever.

For now the rae still collects dust and i do not want to waste any more time. Bad.

I am obviously not alone. This product seems to underwhelm a lot of customers.