Good day All, I just received my Oak D Lite and it looks great and is a very impressive design and especially in person, as the pictures does not do the hardware justice. With that said I downloaded the Windows Setup exe and installed the system, but it has issues. The first is that a dialog box appears telling me that version 3.0.4 is available and asks me if I want to update. When I select yes, nothing happens. Re-running the application gives the same message. Selecting no the application starts, but hangs and then closes on its own. I do see the "Movidius MyriadX" device under the USB Devices in Device manager and so the hardware looks like it is alive. I say looks, as there are no indicators on the device itself telling me that it is working. If I disconnect the device and re-run the DepthAI application, I get a python error which makes sense, as the app cannot find the device. Before I start to dig deeper I thought I would ask if anyone else has had these issues and if so if they can provide some guidance. Thanks in advance! Cheers, Sam

I've had the same experience. Ignored the installer and followed the manual setup and that worked. On Windows Python is just a nightmare :( Next quest is to get the WebCam feature working.... (not yet)

as @"etamminga"#p2565 mentioned, I would follow the manual setup. You don't need any special dependencies, just git/python/pip. After cloning depthai repo, execute `install_requirements.py` and then you can execute `depthai_demo.py`. Regarding webcam support - we will try to fix this issue with USB descriptors in January and mainline the feature, so it will be easy to use for any conference app. Thanks, Erik

Good day All, Thanks for the info and direction! I will give it a go and report back. Thanks again! Cheers, Sam

I had the exact same issue on Windows.

@"CalvinA"#p2578 Did you resolve it with [this solution](https://discuss.luxonis.com/d/441-windows-setup-with-oak-d-lite-has-an-issue/3)?

@"sam512bb"#p2584 sorry about the issue, checking with the team what could be the issue..

@"erik"#p2590 Good day Erik, no worries, and thanks for checking into this! I have a new Win10 laptop (i7, etc) and so I will try the installation process on it and see if I get the same result. This way I can somewhat rule out any computer related issue. I will report back with the results later today or tomorrow. Cheers, Sam

@"sam512bb"#p2584 Hi Sam, I found out that the exit code you see - 3221226505 - is 0xc0000409 in hex and on Windows means STATUS_STACK_BUFFER_OVERRUN I've experienced a similar issue on my Windows machine, but only when accessing PoE devices and even then, it didn't happen every run - but I also got a different code - 3221225477 being 0xC0000005, which stands for STATUS_ACCESS_VIOLATION I'm sorry you experienced it, will be investigating it further

@"Luxonis-Lukasz"#p2603 Good day Lukasz, Thanks for the info and the update! Also, no need to apologize for issues like this, as it tends to be the price of new tech... and with working with Windows :). I, also, design and manufacture specialty electronic devices and so I am very aware of the challenges you all face and especially so with supporting the number and diversity of platforms that you do. If anything your and your colleagues should be commended and thanked for the prompt responses to these issues. Cheers, Sam

Windows Setup with Oak-D Lite has an issue

Luxonis-Lukasz

Thanks a lot Marcel-Jan! The icon issue should be resolved pretty quickly, with the windows one we don't have a solution yet, will be investigating and circle back

Marcel-Jan

Luxonis-Lukasz To be sure: with the high speed USB3 cable I don't get that exit status error of course.

sam512bb

Good day All,

My apologies for not checking in and monitoring my thread on this. Sadly, all is still a no-go on my side. I tried to install the latest version (v.3.0.9) using the Windows Setup program and it fails to install. Below is the last few lines showing the error
`Installing collected packages: opencv-python, opencv-contrib-python, depthai, pyqt5, depthai-sdk, argcomplete
Message Box (Error Installing DepthAI Requirements): Couldn't install DepthAI requirements. Check internet connection and try again. Log available at: E:\Software\DepthAI\depthai\launcher\log.dat
Install dependencies call failed with return code: 1, message: WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
ERROR: Could not install packages due to an OSError: [WinError 5] Access is denied: 'E:\Software\DepthAI\venv\Lib\site-packages\PyQt5\QtCore.pyd'
Check the permissions.

WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
WARNING: Ignoring invalid distribution -yqt5 (e:\software\depthai\venv\lib\site-packages)
Traceback (most recent call last):
File "E:\Software\DepthAI\depthai\install_requirements.py", line 47, in <module>
subprocess.check_call(pip_package_install + ["-r", "requirements.txt"], cwd=scriptDirectory)
File "E:\Software\DepthAI\WPy64-3950\python-3.9.5.amd64\lib\subprocess.py", line 373, in check_call
raise CalledProcessError(retcode, cmd)
subprocess.CalledProcessError: Command '['E:\Software\DepthAI\venv\Scripts\python.exe', '-m', 'pip', 'install', '-U', '--prefer-binary', '-r', 'requirements.txt']' returned non-zero exit status 1.`

I then uninstalled everything and performed the manual installation via git, etc. All installed, but when I try and run the demo script, I get the same error as before:

E:\Software\depthai>python depthai_demo.py Using depthai module from: C:\Users\sam\AppData\Roaming\Python\Python39\site-packages\depthai.cp39-win_amd64.pyd Depthai version installed: 2.14.1.0.dev+27fa4519f289498e84768ab5229a1a45efb7e4df Setting up demo... Available devices: [0] 18443010F158AB1200 [X_LINK_UNBOOTED] USB Connection speed: UsbSpeed.HIGH Enabling low-bandwidth mode due to low USB speed... (speed: UsbSpeed.HIGH) Creating MJPEG link for MonoCamera node and left xlink stream... Creating MJPEG link for MonoCamera node and right xlink stream... Creating MJPEG link for ColorCamera node and color xlink stream... Error while running demo script... Command '"C:\Users\sam\AppData\Local\Programs\Python\Python39\python.exe" depthai_demo.py --noSupervisor --guiType qt' returned non-zero exit status 3221226505. Waiting 5s for the device to be discoverable again... Setting up demo... Available devices: [0] 18443010F158AB1200 [X_LINK_UNBOOTED] USB Connection speed: UsbSpeed.HIGH Enabling low-bandwidth mode due to low USB speed... (speed: UsbSpeed.HIGH) Creating MJPEG link for ColorCamera node and color xlink stream... Traceback (most recent call last): File "E:\Software\depthai\depthai_demo.py", line 998, in <module> s.runDemo(args) File "E:\Software\depthai\depthai_helpers\supervisor.py", line 46, in runDemo subprocess.check_call(' '.join([f'"{sys.executable}"', "depthai_demo.py"] + new_args), env=new_env, shell=True, cwd=repo_root) File "C:\Users\sam\AppData\Local\Programs\Python\Python39\lib\subprocess.py", line 373, in check_call raise CalledProcessError(retcode, cmd) subprocess.CalledProcessError: Command '"C:\Users\sam\AppData\Local\Programs\Python\Python39\python.exe" depthai_demo.py --noSupervisor --guiType cv' returned non-zero exit status 3221226505. Sentry is attempting to send 2 pending error messages Waiting up to 2 seconds Press Ctrl-Break to quit

I never had a chance to try and install on another Win10 machine, but will try to do so over the next few days.

Cheers,

Sam

Luxonis-Lukasz

sam512bb Thanks for reporting both of these!

For the first issue, I'll share it internally and we'll investigate it further.

For the second issue, could you try running the demo either with -usbs usb2 flag or connecting your DepthAI device with a USB3 cable and see if that helps?

sam512bb

Luxonis-Lukasz
Sure, I can do both. Technically I am using a USB3 cable made by Molex...but perhaps there is something not quite right with it. I will buy another USB Cable from a different manufacturer and will give it a try and will report back... in afew days time, as I am a bit swamped these days.
Thanks again for your and everyone's assistance!
Cheers,
Sam

Luxonis-Lukasz

sam512bb Sounds great, hope it works, thanks!

Regarding the first issue - how does your E:/ partition look like, is there anything specific in its configuration? I'd like to reproduce the installation issue so this will be very helpful

sam512bb

Luxonis-Lukasz
My setup is nothing overly complicated. I am using Win10 Pro with an SSD for my C Drive that has the usual Windows files, etc and other folders that are used infrequently. The E Drive is a hard drive (1 TB) that I use for frequently used files. I typically install applications on my E Drive in a separate directory (E:\Software). Although I take a performance hit with using a hard drive, I find that hard drives are still far more reliable than SSD drives (I have had only 1 HD failure in 7 years as compared to 3 SSD in just 4 years). However, YMMV. That being said, the E drive has no real special setup parameters.
When I used the Windows Setup program, I downlaoded it and ran it with Administration privilege to ensure it had full control over file/folder creation, etc.
Cheers,
Sam

Luxonis-Lukasz

Thanks a lot, this will be very helpful! I'll try to recreate and circle back if I find the issue. Also, please let me know if using a different partition with installer helps in your case, will allow us to be more confident it's the partition that's causing this issue

billscom

Looks like this is my problem also. Windows install with Oak-D Lite, USB-C.

erik

Hello billscom , could you provide the full terminal log, please? I suspect it's a faulty USB3 (or USB2) cable.
Thanks, Erik

billscom

erik,

Where is this log located? I looked but cannot find these log files.

erik

Hello billscom , it should be in the terminal from which you started the depthai demo app - where you executed python depthai_demo.py.
Thanks, Erik

SpudTheBot

I installed DepthAI using the Windows Installer a few days ago. Today, on startup it alerted that there is a new version of depthai available and asked to perform an update. I clicked "Yes".

It gave a list of tasks...was not sure if it did anything.

From then on, the DepthAI demo was BROKEN. I ran it from the command line to see the errors and "depthai" was missing.

Re-installing did not solve the problem. I had to uninstall and then re-install to force all dependencies to be installed.

erik

SpudTheBot If the error won't get fixed, I would suggest cloning the repo from depthai and run the depthai_demo.py via terminal.
Thanks, Erik

theiman

Hi,
I just got my D Lite a couple of days ago. I installed DepthAI via the windows installer software. No errors or anything came up. When I click on the DepthAI icon. It comes up and then nothing.. No errors or anything. Any thoughts? THe hardware is plugged in.. Thank you!
Sincerely,
tom

showbiz

Same problem as above - installed 3.0.12 and will not run - nothing happens at all.. Windows 10 Pro 64 21H2 and (against my better judgement) Windows 11 Pro 64 22H2 are both doing the same thing. USB 3.0 hosts working with other devices, using supplied cable. Can look into it further but thought it was worth echoing/pointing out there appears to be a problem with the current installer.

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