T

tom_built

Oh and also we're brainstorming how we may be able to catch something like this in production. We had never seen such a failure before, so hadn't thought to test this scenario. But we're figuring it out now.

Thanks again,
Brandon

tom_built Thanks for following up. And sorry about the trouble. This is quite and odd issue.

We are excited to get your unit back to see what went wrong here.

Hi tom_built, apologize for this. As Erik mentioned we will implement stainless steel screw for our outdoor products soon. And really appreciate for your advice.

Hello tom_built , we apologize for this - I believe our new POE models will have stainless steel screws included (as mentioned here, by our lead mechanical engineer). Also asking Jerry to confirm this.
Kind regards, Erik