Hello,
One of my customers has a problem with his new OAK-D LR Camera. He sent me a screenshot of what the camera sees:
As you can see, it seems that the center camera is damaged. What can we do to solve this problem ?
Best regards, Valentin.
Damaged OAK-D LR Camera
ValentinLeglise
Can you test via cam_test utility to make sure it's not a viewer problem only? luxonis/depthai-pythonblob/main/utilities/cam_test.py
Thanks,
Jaka
10 days later
Hellp Jaka.
Thank you for your response.
Here is the feedback of that test from our customer:
"W*e have performed the tests as recommended.
All cameras (1, 2 and 3) appear to be working fine. However, the viewer still shows the middle camera as corrupted. This also affects the color of the point cloud since I use the middle camera for coloring."*
I think it is not only a viewer issue. What can we do ?
Best regards, Valentin.
ValentinLeglise
It might be a revision specific HW issue. I checked the factory logs and looks like the calibration part failed. I'll have to check with the team. Can you send the calibration dump of the device?
luxonis/depthai-pythonblob/main/examples/calibration/calibration_dump.py
Thanks,
Jaka
Hello Jaka.
Thank you for your response.
Here is the calibration result:
[2025-01-21 09:51:04.470] [depthai] [warning] [18443010E1F146F500] [2.7] Flashed bootloader version 0.0.26, less than 0.0.28 is susceptible to bootup/restart failure. Upgrading is advised, flashing main/factory (not user) bootloader. Available: 0.0.28
Is EEPROM available: True
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Best regards, Valentin.
ValentinLeglise
I'll try to flash this calibration to my camera to see if I can reproduce the issue. Otherwise it's HW and we'll replace the device.
Be back with more info
Thanks,
Jaka
Hello Jaka,
Thank you for your response.
Looking forward to hearing from you, I wish you a pleasant day.
Best regards, Valentin.
ValentinLeglise
If you set the stereo depth settings align to something other than CAM_A, does it work? Or if you completely disable the stereo.
Thanks,
Jaka
Hi ValentinLeglise
Looks like the color frame has some issues on LR when viewer applies the ISP scaling to left and right, but doesn't apply it to color. Disabling that should solve the issue - though to my knowledge this is not possible on viewer. But the device should be fine, it's a viewer software issue we intend to fix.
Thanks,
Jaka