Hi there. I recently bought a new OAK-D PRO camera (i have three in total), but the pointcloud generated through its depth/rgb image is significantly worse than the other two. Have you updated any hardware (the new one has a different cable)?

you can see the depth information is completely wrong. I also give the generated point cloud in the same position but from my previous OAK-D PRO, you can see that the surface is much better.

Here is the case where i put this camera straightforwardly in front of me. You can see that its captured depth image is unusable. This only happens on my newly ordered camera

Hi RuixiaoZhang
My thoughts are that the calibration is worse on that one device, causing depth to be worse as well. You could try to perform a calibration which should improve the depth.

Also, you can give me the MXIDs of the devices so I can check if something went wrong with factory calibration.

Thanks,
Jaka

      jakaskerl The MXID is : 1844301031D538F500 . It's quite stange as my prevous two start with 1944xxx. I'm not sure whether it is an old version? Is it possible to replace this with a new one?

        We checked the calibration of your device.
        It was calibrated before we recently improved the calibration process.

        Write an email to support@luxonis.com and tell them about your problem.
        They will take care of it by replacing your device.

        Thanks
        Filip