OAK-D Pro PoE Missing IR drivers

troels

I have two OAK-D Pro PoE cameras, on one everything works as expected.
On the other i can't turn on the projector. When i try to use setIrLaserDotProjectorBrightness
i get the error msgs:
[1844301081F7C51200] [169.254.1.222] [55.234] [system] [error] No IR drivers were detected!

and when i run print(device.getIrDrivers()) i get [].

I've tried to factory reset the device and update the bootloader, but it didn't help. Any hints on how to fix it, or check whether it's just a faulty device.

erik

Hi troels , Sorry for the troubles, could you please send an email to support@luxonis.com? I think we would need to take a look at the board and send you a replacement.
Thanks, Erik

werkilan

Hello,
I have the same problem with my OAK-D Pro PoE camera. Also getting the following error when i try to use setIrLaserDotProjectorBrightness:
[19443010B1A3751300] [192.168.61.72] [5.088] [system] [error] No IR drivers were detected!

Running print(device.getIrDrivers()) also returns [].

I also tried to factory reset the device and updating the bootloader. How should i proceed?

erik

Hi werkilan ,
Please send email to support@Luxonis.com
Thanks, Erik

grpai1

Hi @erik ,

I too got this same problem with one of my device my Oakd-Pro USB device and tried to setIrLaserDotProjectorBrightness().

[194430107105EE1200] [1.2] [1.037] [system] [error] No IR drivers were detected!

Below is the information I collected using device API

eviceinfo: DeviceInfo(name=1.2, mxid=194430107105EE1200, X_LINK_BOOTED, X_LINK_USB_VSC, X_LINK_MYRIAD_X, X_LINK_SUCCESS)

MxId: 194430107105EE1200

USB speed: UsbSpeed.SUPER

Connected cameras: [<CameraBoardSocket.CAM_A: 0>, <CameraBoardSocket.CAM_B: 1>, <CameraBoardSocket.CAM_C: 2>]

getIrDrivers: []

Is this an issue with the device and need a replacement. Please advice…

Thanks

Pai

erik

Hi @grpai1 ,
This does seem like a HW issue. We apologize for the inconvenience. Could you please send an email to support@luxonis.com, so we can replace the unit asap? Please also include the link to this forum post.
Thanks, Erik