Oak-D Pro 4 Camera Problem

bobdavies2000

I received my pre-sale Oak-D Pro 4 camera and the Y-Adapter is a problem. I am trying to use the camera on Windows 11 using the SDK example app using the "camera_all" example. Everything builds fine but the camera is not found.

I believe the problem is the Y-Adapter because none of the USB-C plugs on the adapter can connect properly. The adapter cannot go into the USB-C slot in the back of the camera and the power and PC camera cable cannot be inserted all the way into the back of the Y-Adapter. I have worked with USB-C for years and I have never seen a USB-C connector that does not go in all the way but with the Y-Adaper, none of the USB-C connectors can go in.

Can anyone explain what I should do? I have read that PoE might work but all of my RGBD cameras (all the major vendors - RealSense, Azure, Orbbec) just connect to USB-C. The Y-Adapter came with the camera so I don't have any alternatives to try there.

Bob Davies

OskarSonc

Hey @bobdavies2000,

Sorry to hear you’re having trouble with your camera. It sounds like the Y-adapter isn’t seating fully in your Oak-D Pro 4. Here’s a picture of how it should look:

There’s a small red light on the Y-adapter that turns on when power is connected — is that light on?
Could you also try connecting the camera directly to your PC using a USB3 (blue) USB-C cable, bypassing the Y-adapter, and see if it’s detected? Most PC hosts can power the camera directly over USB.

Let me know how it goes.

Thanks,
Oskar