error message with OAK-Thermal

RyanLee

we tried below example with OAK-Thermal.
https://docs.luxonis.com/software/depthai/examples/thermal_align/

But we met some issue when we executes it. So added the message here. Please help us how to handle this issue.

Best regards,
Ryan.

lovro

Hi,

can you check if this script returns any calibration data: luxonis/depthai-pythonblob/main/examples/calibration/calibration_dump.py, and post the result.

Best regards,
Lovro

RyanLee

Hi lovro

Thank you for your help. And i prepared additional information for your checking.
If you need any thing more please let me know.

<Printed messages>
Is EEPROM available: True
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Best regards,
Ryan.

jakaskerl

RyanLee
The device was not calibrated. Please make a RMA form (https://www.luxonis.com/rma) so we can replace it ASAP.

Thanks,
Jaka

RyanLee

Thanks @jkchen46033