Hello, One of my customers has a problem with his new OAK-D LR Camera. He sent me a screenshot of what the camera sees: [upl-image-preview uuid=3772a497-e151-4628-bf1a-9571e676c9b1 url=https://discuss.luxonis.com/assets/files/2025-01-09/1736438206-654902-image.png alt={TEXT?}] As you can see, it seems that the center camera is damaged. What can we do to solve this problem ? Best regards, Valentin.

@"ValentinLeglise"#p27937 Can you test via cam_test utility to make sure it's not a viewer problem only? https://github.com/luxonis/depthai-python/blob/main/utilities/cam_test.py Thanks, Jaka

Damaged OAK-D LR Camera

ValentinLeglise

Hello,

One of my customers has a problem with his new OAK-D LR Camera. He sent me a screenshot of what the camera sees:

As you can see, it seems that the center camera is damaged. What can we do to solve this problem ?

Best regards, Valentin.

jakaskerl

ValentinLeglise
Can you test via cam_test utility to make sure it's not a viewer problem only? luxonis/depthai-pythonblob/main/utilities/cam_test.py

Thanks,
Jaka

ValentinLeglise

jakaskerl

Hellp Jaka.

Thank you for your response.

Here is the feedback of that test from our customer:

"W*e have performed the tests as recommended.

All cameras (1, 2 and 3) appear to be working fine. However, the viewer still shows the middle camera as corrupted. This also affects the color of the point cloud since I use the middle camera for coloring."*

I think it is not only a viewer issue. What can we do ?

Best regards, Valentin.

jakaskerl

ValentinLeglise
It might be a revision specific HW issue. I checked the factory logs and looks like the calibration part failed. I'll have to check with the team. Can you send the calibration dump of the device?

luxonis/depthai-pythonblob/main/examples/calibration/calibration_dump.py

Thanks,
Jaka

ValentinLeglise

jakaskerl

Hello Jaka.

Thank you for your response.

Here is the calibration result:

[2025-01-21 09:51:04.470] [depthai] [warning] [18443010E1F146F500] [2.7] Flashed bootloader version 0.0.26, less than 0.0.28 is susceptible to bootup/restart failure. Upgrading is advised, flashing main/factory (not user) bootloader. Available: 0.0.28
Is EEPROM available: True
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"boardCustom": "",
"boardName": "BC2087",
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Best regards, Valentin.

jakaskerl

ValentinLeglise
I'll try to flash this calibration to my camera to see if I can reproduce the issue. Otherwise it's HW and we'll replace the device.

Be back with more info

Thanks,
Jaka

ValentinLeglise

jakaskerl

Hello Jaka,

Thank you for your response.

Looking forward to hearing from you, I wish you a pleasant day.

Best regards, Valentin.