Red frames with OAK-D PRO W

Should I send a request to support@luxonis.com or is there another solution?

Hi isk
I think the best solution is to get a replacement. This is, of course, if a missing IR filter is actually the problem you are experiencing.

Thanks,
Jaka

Here some pictures with and without IR filter.

THe IR filter corrects most of the color problem.

Sorry for the inconvenience.
Jaka