'Color and nnInput' Preview not working on OAK-D PRO wide with USB3 cable.

Mubarak

Hi, I just got an OAK-D PRO WIDE and succesfully installed the installer on my Windows 11 following this link - https://docs.luxonis.com/en/latest/pages/tutorials/first_steps/#default-run.

But when I launch the executable DepthAI.exe, the 'Color and nnInput' preview doesn't work, while other previews do work. The App console only shows, 'starting demo' as shown in the first attached screenshot here.

Also, whenever I launch the DepthAI executable, I got this warning in the terminal console - 'Insufficient permissions to communicate with X_LINK_BOOTED device having name "2.16", Make sure udev rules are set' (as shown in the second screenshot). I searched for solution to this error and learnt that udev rules are applicable to linux.

I need helps in fixing these 2 errors, most especially the first case of 'color and nnInput' previews not working. Thanks in advance!!!

jakaskerl

Hi Mubarak
This is usually a USB error; try using a different cable or plugging the device into a different port (eg. on the back).

Thanks,
Jaka

Mubarak

jakaskerl. I just tried that but the problem still persists. I even tried it on other operating system (macOS and Ubuntu), and I am having the same problem. I have no idea what could be wrong here!!

jakaskerl

Hi Mubarak
Hmm, did you set the udev rules when running on ubuntu?

Thanks,
Jaka

Mubarak

jakaskerl , No, I didn't. I didn't set it on Ubuntu because the error didn't appear in terminal unlike windows. But the 'Color and the nnInput' preview are not working on it either.

jakaskerl

Hi Mubarak
Can you maybe try running depthai-python/utilities/cam_test.py scipt and pasting the terminal output?

Thanks,
Jaka

Mubarak

Hi jakaskerl , When I ran this, I got the pop up of the cam_test.py and no errors in the terminal as shown in the attached image. But the Color (RGB) part of the camera doesn't work like previous and every other thing works here. When I select only color and connect, nothing happens and no error on the terminal either.

I also run the scripts in this directory 'depthai-python/examples/ColorCamera/', and still the same problems as previous; nothing pops up and no errors in terminals.

erik

Mubarak if you click on "start device" (at the bottom of the gui), what's the terminal output?

Mubarak

Hi erik, Here is the Output terminal in the screenshot below when I click on connect. And nothing happens afterwards.

erik

Mubarak We apologize for the inconvenience, but I believe it's a hardware issue of the camera module, where the camera can't stream the video. Please send an email to support@luxonis.com, and we will replace the device asap.