Oskar-Luxonis
I appreciate the transparency regarding the Renesas/Raspberry Pi driver dependency and understand that this makes the issue more difficult to diagnose directly.
That said, this issue has been frustratingfor our client, as the expectation was that the camera would work reliably upon delivery. While I understand the root cause may relate to third-party components, the unit was purchased as a complete Luxonis product, so naturally the expectation is that Luxonis would have validated and ensured the overall system operates reliably.
With that in mind, would it be possible to explore options for a replacement unit, refund, or another reasonable resolution? I value the support Luxonis has provided and would greatly appreciate any assistance you may be able to offer.
Thank you again for your time, and I look forward to hearing from you.
