Oak D CM4 camera not working again

Marcus

Hi all, I created an original post here: https://discuss.luxonis.com/d/5725-oak-d-cm4-camera-not-working

About my oak d CM4 where the raspberry pi was working but I couldn’t connect to the camera, I got a replacement sent out and it was working fine for around 2 months until the same issue occurred. I have contacted the support for luck is but haven’t heard back for 2 weeks.

Not sure what are the next steps

Thanks

lovro

Hi,

I am sorry for the delayed response, can you fill out RMA: https://www.luxonis.com/rma

Thanks,
Lovro

Marcus

@lovro

Hi Lovro,

I have submitted a request 2-3 weeks ago and still haven't heard a replay yet and have tried to email but no response

Thanks

jakaskerl

Hey Marcus
We've been changing our RMA process so apologies if this took a lot of time. Hopefully, this should no longer happen. The request has been approved though so you should be hearing from us soon.

Thanks,
Jaka

Marcus

Hi @jakaskerl,

thats no issue at all, if you could let me know once it get sorted as i still haven't recived any email

thanks