I'm unable to install apps on the luxonis hub as im getting ERROR[Some app could not be installed on agent][upl-image-preview uuid=2366ec33-dd3e-4697-ad0f-dfd1e6c7cf43 url=https://discuss.luxonis.com/assets/files/2025-06-05/1749141900-419474-screenshot-2025-06-05-at-94457-am.png alt={TEXT?}]

@"Mofe"#p29947 cc @"MartinVyskocil"#3256 any clues?

I just tried installing Video Recording (from Luxonis Apps) as you suggested and it worked fine im guessing the issue is from the Recording App (POC) it looks l[upl-image-preview uuid=dd1860fb-e8ee-4ce4-9d26-a5d604473301 url=https://discuss.luxonis.com/assets/files/2025-06-06/1749221841-407498-screenshot-2025-06-06-at-75715-am.png alt={TEXT?}] You can find my logs here https://gist.github.com/mofekayode/fde647176096a9dbfd87c236126e74ca

Hi, Thanks for sharing the logs! The key error is(line 41): > `unable to retrieve auth token: invalid username/password: unauthorized` This indicates that the container registry credentials are not set correctly (or are missing entirely) in your team settings on [Luxonis Hub](https://hub.luxonis.com/team-settings/container-registry). To resolve this, please go to the **Team Settings → Container Registry** section and add the following: * **Registry Prefix:** [`ghcr.io`](http://ghcr.io/) * **Username:** your GitHub username * **Password:** ... A personal access token (classic) with at least `read:packages` scope to install packages associated with other private repositories (`GITHUB_TOKEN` can be used if the repository is granted read access to the package. See [Configuring a package's access control and visibility](https://docs.github.com/en/packages/learn-github-packages/configuring-a-packages-access-control-and-visibility)). Once these credentials are saved, you should be able to install the app without issues. Best regards, Martin

Unable to install app

Mofe

I'm unable to install apps on the luxonis hub as im getting ERROR[Some app could not be installed on agent]

jakaskerl

Mofe
cc @MartinVyskocil any clues?

MartinVyskocil

Hello,
1/ Are you experiencing installation issues with just this specific application, or are you unable to install any app at all?
For testing purposes, you can try installing the Video Recording app from Luxonis Apps:
Install App → Run → Video Recording (from Luxonis Apps) → Select app version → select camera → confirm with "Install With Selected" button.

2/ Additionally, it would be very helpful for us to get a log recording from the application installation.
Please open the terminal on your computer, connect to the Raspberry Pi via SSH:
ssh user@DEVICE_IP_ADDRESS

Then view the logs using:
sudo hubctl logs -f

After running the command, start the app installation via the Hub interface.

You can download a portion of the logs with the following command (please adjust with your actual values):
ssh user@DEVICE_IP_ADDRESS "hubctl logs -l 200" > /local/path/logs.txt

Please send us the log file along with the Agent version.

Thank you!

Martin

Mofe

I just tried installing Video Recording (from Luxonis Apps) as you suggested and it worked fine im guessing the issue is from the Recording App (POC)

it looks l

You can find my logs here

MartinVyskocil

Hi,

Thanks for sharing the logs!

The key error is(line 41):

unable to retrieve auth token: invalid username/password: unauthorized

This indicates that the container registry credentials are not set correctly (or are missing entirely) in your team settings on Luxonis Hub.
To resolve this, please go to the Team Settings → Container Registry section and add the following:

Registry Prefix: ghcr.io
Username: your GitHub username
Password: ...

A personal access token (classic) with at least read:packages scope to install packages associated with other private repositories (GITHUB_TOKEN can be used if the repository is granted read access to the package. See Configuring a package's access control and visibility).

Once these credentials are saved, you should be able to install the app without issues.

Best regards,
Martin