To streamline your bulk purchasing experience with Luxonis, we're introducing new features and answering your most common questions.
Luxonis fields hundreds of requests per year for pricing and availability of our OAK products. We love engaging with our customers and are always happy to talk through supply chain details. We strive for efficiency in all our processes, and aim to simplify the large volume purchasing for our customers. In this post we’ll be sharing with you two recent implementations that will improve your efficiency along with answering some of the most common questions that we receive.
Inventory Transparency: In-Stock Updates
When bulk requests come in the most important question to answer is if the product is in stock and if not then how long will it take. To improve transparency, Luxonis has recently implemented a new feature where you can check the quantity on hand that we have available for every one of our SKUs. If you navigate to shop.luxonis.com and click on any product detail page you will now see if the item is in stock and the quantity that Luxonis currently has in stock. If a product is not in stock then our lead time is 8-12 weeks for quantities in the 100s and 1,000s. When production is greater than 10,000pcs then it is still best to contact us to confirm if lead times will be longer than normal. See example below with our OAK-D Lite.
Volume Discounts: How You Save More
The second most important question with bulk ordering is what kind of volume discount Luxonis provides. We are happy to share that we have now updated our storefront so that volume discounts are automatically applied during checkout. The discounts that we provide are based on the transaction value and are as follows:
5% off when order value is greater than $20,000
10% off when order value is greater than $50,000
15% off when order value is greater than $100,000
See example below; when ordering 500pcs of the OAK-D Lite an automatic 10% off discount is applied.
We are proud to be empowering our customers with real-time information on our available inventory and to automate the bulk pricing process!
And now for some of the more mundane questions that we get surrounding our supply chain:
Q: Where are your products produced?
A: Luxonis uses contract manufacturers located in China, Europe, and the United States. The majority of our products are assembled in China.
Q: Do you outsource your manufacturing?
A: Yes, Luxonis uses contract manufacturers. We view manufacturing as a core competency; even though we outsource things like PCB manufacturing we tightly manage and self-perform a number of critical aspects such as procurement and creating factory processes such as calibration.
Q: Where do you hold inventory?
A: We hold inventory in Hong Kong, Europe, and the United States.
Q: What is your production capability?
A: We perform quarterly production runs and have the ability to add 10,000s of incremental units without any issue.
Q: How are you able to hold so much inventory and have such fast lead times?
A: Luxonis carries more than half of our inventory as WIP raw input components which allows us to quickly produce any one of the dozens of SKUs that we offer. We have strong direct relationships with our suppliers and aren’t afraid to purchase a year of supply of a critical component if needed. Additionally, we rely on our nimble engineering team to design around any component that may become out of stock.
Q: Can we get a free sample before we make a larger order?
A: No. Luxonis has made the decision to never provide free samples of our product. We do offer a generous return policy that allows you to get your money back within 60 days of your order. https://shop.luxonis.com/pages/warranty-and-refund-policy
Q: Can we get a bulk discount price across multiple orders?
A: Yes, Luxonis is willing to enter into non-cancellable non-refundable (NCNR) orders where a bulk price is provided across multiple deliveries.
Q: How long have you been shipping hardware?
A: Luxonis was founded in April 2019 and has been shipping hardware for over 3 years. We have never had a major stockout of any of our products and have quickly scaled up to meet growing demand from our customers.
Q: Can we order custom products?
A: Yes, Luxonis offers both non-recurring engineering for custom hardware (you can learn more here: https://www.luxonis.com/services) and factory customizations. Some of the items that Luxonis can provide in a factory customization are swapping compact camera modules, providing products without the enclosure, and white labeling with a different color or logo.
Q: Is Luxonis compliant with NDAA requirements that prohibit the purchase of equipment from specified vendors?
A: Yes, Luxonis is compliant with NDAA requirements and can provide a letter upon request.
We look forward to being your trusted hardware partner and are confident these improvements will enhance your bulk purchasing experience. For more information and to explore our offerings, please visit our store at shop.luxonis.com.
Thank you for reading, and we're excited to assist you with your hardware needs!