Stereo camera problem

DominikCzarnota

I have a problem with stereo cameras. The RGB camera works fine. Checking the left and right cameras in the demo, there is no image from them (0 FPS, white screen).
Running the depth_preview.py example gets a few frames and then the program crashes.
What could be the problem?

I'm using Luxonis Oak-D, Windows 10 Pro 21H2 64-bit, USB 3.0 cable supplied with the kit

erik

Hi DominikCzarnota ,
We apologize for the inconvenience, this usually happens when either left/right camera is not detected, or just can't stream imgs. Could you please run cam_test.py, to confirm this? If that's the case, we will replace the unit.
Thanks, Erik

DominikCzarnota

After running cam_test.py, the left and right cameras work for a few seconds and then freeze.
I tried on another computer and got the same error.

erik

DominikCzarnota could you share a screen recording of both the frame windows and log?

DominikCzarnota

Screen recording:
https://photos.google.com/share/AF1QipO87vyYfLXM5sQpRgW72olo9sCtM-BUIF1LM7Y_chtjI7gXQbh4anr5jSknIwdc2w?key=OUhsS1ZoUnRaMlZkWmlfR2taT3l3Y3Q1QzYzS2VB
Logs:

erik

DominikCzarnota Interesting... Could you run in debug mode , and share the whole log?

DominikCzarnota

When I tried on a second computer, I got an error on startup once every few times (sometimes it starts and is like in the video above):