Windows Issues - Connectivity - Insufficient Permissions?

ValerioCambareri

Hello,

I am trying to use an OAK-D Lite after a while I left the camera unused.
Since my purchase, the tooling has improved and there are more recent SW versions that I promptly downloaded to make sure I was up to date.

Unfortunately, that broke my previously working setup with OAK-D Lite.

I am running the camera on:

OS Name	Microsoft Windows 10 Pro for Workstations
Version	10.0.19045 Build 19045

The camera is connected via USB2 cable. Indeed, I tried to pull the repository and run with the -usbs usb2 option. I used this cable before and never had this issue.

I obtain the following error log with this cable:

Available devices:
[0] 1844301041AA7D1200 [X_LINK_UNBOOTED]
USB Connection speed: UsbSpeed.HIGH
Enabling low-bandwidth mode due to low USB speed... (speed: UsbSpeed.HIGH)
Creating MJPEG link for MonoCamera node and left xlink stream...
Creating MJPEG link for MonoCamera node and right xlink stream...
Creating MJPEG link for ColorCamera node and color xlink stream...
[2022-12-19 23:51:59.468] [warning] Insufficient permissions to communicate with X_LINK_BOOTED device having name "3.2". Make sure udev rules are set
<MY_HOME>\AppData\Local\Programs\DepthAI\venv\lib\site-packages\depthai_sdk\previews.py:186: RuntimeWarning: invalid value encountered in cast
  dispFrame = (dispFrame * 255. / dispIntegerLevels).astype(np.uint8)

I can stream from the camera, I can see all the streams, visualize the stereo depth... but I cannot apply any of the UI settings and restart the streaming.

I then switched cable to USB3, yielding

Depthai version installed:  2.19.0.0
Setting up demo...
Available devices:
[0] 1844301041AA7D1200 [X_LINK_UNBOOTED]
USB Connection speed: UsbSpeed.SUPER
[2022-12-20 08:03:12.105] [warning] Insufficient permissions to communicate with X_LINK_BOOTED device having name "3.17". Make sure udev rules are set

and no other message. The udev rules error message persists even when changing connection or port. I still cannot apply and reset and therefore load any model from the DepthAI app.
I also tried running as Administrator (hoping it would work around any user permissions), without any luck.

Is this a known issue (I have seen some in the forum, but not quite identical), and is there a known solution? Could it be due to specific USB port rules applied by the OS?

erik

Hi ValerioCambareri ,
We apologize for the trouble - I don't think udev rules should be relevant for windows. We will investigate this issue further.
Thanks, Erik

AdamShortland

Was this resolved? I'm having the same issue. I've even tried a C to C cable with the same issue. Just got this and it appears unusable since I can't even run the demos!

jakaskerl

Hi AdamShortland
The warning message you are getting probably isn't the culprit of the issue.
To make sure, could you try running cam_test.py script with debug enabled and posting the whole terminal log?
Enable debug

Thanks,
Jaka

AdamShortland

I bought a replacement already for the first since it was determined to be a hardware issue. Tried the new OAK-D-LITE on two different Windows 11 machines and a Pi 4 and getting the following.

PS C:\Users\AdamT\source\repos\depthai> python depthai_demo.py

Using depthai module from: C:\Users\AdamT\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.10_qbz5n2kfra8p0\LocalCache\local-packages\Python310\site-packages\depthai.cp310-win_amd64.pyd

Depthai version installed: 2.21.2.0

Setting up demo...

Available devices:

[0] 1844301051205F0E00 [X_LINK_UNBOOTED]

USB Connection speed: UsbSpeed.HIGH

Enabling low-bandwidth mode due to low USB speed... (speed: UsbSpeed.HIGH)

Creating MJPEG link for MonoCamera node and left xlink stream...

Creating MJPEG link for MonoCamera node and right xlink stream...

Creating MJPEG link for ColorCamera node and color xlink stream...

[1844301051205F0E00] [1.3] [3.212] [system] [critical] Fatal error. Please report to developers. Log: 'Fatal error on MSS CPU: trap: 00, address: 00000000' '0'

[CRITICAL] [0:00:03.212991] Fatal error. Please report to developers. Log: 'Fatal error on MSS CPU: trap: 00, address: 00000000' '0'

Stopping demo...

=== TOTAL FPS ===

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 656, in run

self.instance.run_all(self.conf)

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 133, in run_all

self.run()

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 317, in run

self.loop()

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 370, in loop

raise self.error

RuntimeError: Fatal error. Please report to developers. Log: 'Fatal error on MSS CPU: trap: 00, address: 00000000' '0'

On the Windows 11 machines I tried both a USB3 to C and a C to C cable with the same result. Also tried both with the installer and manually installing, but the issue is the same

erik

AdamShortland Looks like an issue with USB cable, as it's using USB2 mode;

USB Connection speed: UsbSpeed.HIGH
Enabling low-bandwidth mode due to low USB speed... (speed: UsbSpeed.HIGH)

And USB2 mode is, unfortunately, a known issue on Windows.

AdamShortland

I don't think that's what's going on here, the following is with the USB3 to C cable attached, same cable was also used to test on the Pi 4 so not Windows specific…

Also, on the previous unit this same cable and another would display the left/right cameras, but the rgb camera had an issue on that unit.

PS C:\Users\AdamT\source\repos\depthai> python depthai_demo.py

Using depthai module from: C:\Users\AdamT\AppData\Local\Packages\PythonSoftwareFoundation.Python.3.10_qbz5n2kfra8p0\LocalCache\local-packages\Python310\site-packages\depthai.cp310-win_amd64.pyd

Depthai version installed: 2.21.2.0

Setting up demo...

Available devices:

[0] 1844301051205F0E00 [X_LINK_UNBOOTED]

USB Connection speed: UsbSpeed.SUPER

[2023-06-04 13:15:52.652] [warning] Insufficient permissions to communicate with X_LINK_BOOTED device having name "3.4.3.1". Make sure udev rules are set

[1844301051205F0E00] [3.2.3.1] [2.168] [system] [critical] Fatal error. Please report to developers. Log: 'Fatal error on MSS CPU: trap: 00, address: 00000000' '0'

[CRITICAL] [0:00:02.168988] Fatal error. Please report to developers. Log: 'Fatal error on MSS CPU: trap: 00, address: 00000000' '0'

Stopping demo...

=== TOTAL FPS ===

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 656, in run

self.instance.run_all(self.conf)

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 133, in run_all

self.run()

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 317, in run

self.loop()

File "C:\Users\AdamT\source\repos\depthai\depthai_demo.py", line 370, in loop

raise self.error

RuntimeError: Fatal error. Please report to developers. Log: 'Fatal error on MSS CPU: trap: 00, address: 00000000' '0'

vital

Have you tried a different USB port? If using one on the front of the computer try the back.